WhatsApp Loyalty System
Turn every customer into a repeat customer
Limitations of Traditional Loyalty Programs
Traditional programs often lack flexibility and personalization, making it harder to engage customers effectively.
They also rely on manual processes and offer limited real-time interaction.
Customer Pain Points
Business Owner Challenges
Low engagement, fragmented data, and limited customer insights lead to poor retention and inefficient operations, with weak tracking that increases risk of fraud and inaccuracies.
Low redemptions & engagement rates
Customer data is fragmented
Struggling with low customer retention rates
Difficulty in "knowing" customers deeply
Limited ability to engage customers proactively
Operational inefficiencies
Prone to fraud and inaccuracies
No clear tracking of reward redemptions
Insight
Whatsapp is the most widely used platform in Indonesia
(Used by 92% of internet users)
A loyalty program via Whatsapp
How it Works
A simple flow to engage customers and manage loyalty seamlessly.
Input phone number (Cashier) / Scan QR (Customer)
Cashier enters the customer's phone number or the customer scans a QR to get identified.
Whatsapp Interaction
Customer receives updates and interacts through WhatsApp automatically.
Input Customer Details
Customer details are captured and saved for future interactions.
Earn & Reedems Point
Customers earn points from transactions and can redeem them for rewards.
Customer
Check Points and Tiering
View your points and tier status.
Transaction History
See all point activities.
Rewards Catalog
Browse available rewards.
Redeem Points
Redeem your points easily.
FAQ / customer service chat
Get help or contact support.
Dashboard Features
Transaction & Points management
Manage customer data and profiles.
Customers management
Monitor transactions and point activity.
Input transaction
Add transactions manually (non-POS).
Rewards setup
Configure rewards and redemption rules.
Reporting & Analytics
Track performance reports and insights.
Automation
Automate customer engagement with smart, personalized interactions.
Points Notification
Automatically notify customers about their points.
Expiry Reminders
Remind customers before points expire.
Customer Persona Reminders
Segment customers for personalized messaging.
Promotional Campaigns
Send targeted promos to customers automatically.
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